Swap.com Reviews
Swap.com has an overall rating of 3.0 based on 518 reviews. Customer feedback on Swap.com is mixed: Swap.com reviewers highlight positive aspects like affordable prices, wide variety of items, easy-to-navigate website and excellent customer service, which strongly appeal to budget-conscious shoppers, eco-friendly consumers, parents looking for children's clothing and thrift enthusiasts. However, Swap.com is often criticized for its long shipping times, occasional item quality issues, limited inventory in certain categories and higher return shipping costs.
518 reviews
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How would you rate Swap.com?
All Swap.com Reviews (518)
RobertMelendez_87
June 02, 2026
"I ordered a couple of tops from swap.com..."
I ordered a couple of tops from swap.com, and the sizing was not what I expected. One was listed as a medium but fit more like a small, and another was so much bigger than I thought it would be. I felt kind of embarrassed trying them on because I kept thinking maybe I had misread the listings or ordered the wrong sizes somehow.
I get that used clothes can shrink, stretch, or just fit differently depending on the brand, but I really wish there had been better fit details. Shipping was fine and nothing went wrong there, but after this I’m not sure I’d feel comfortable taking the chance on clothes again.
I get that used clothes can shrink, stretch, or just fit differently depending on the brand, but I really wish there had been better fit details. Shipping was fine and nothing went wrong there, but after this I’m not sure I’d feel comfortable taking the chance on clothes again.
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jeannefriend7852
May 29, 2026
"I ordered a few tops and..."
I ordered a few tops and the photos were mostly on point!!! One of the colors was a little darker in person than it looked online, but it was still close enough that I didn’t mind!!! Overall, I’m happy with what showed up and would order again!!!
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latrice.Singh
May 15, 2026
"Pretty much as described"
The item showed up in the condition I expected, with just a little bit of lint on it. Something about it felt accurate to the listing overall, so I’m happy with it.
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John_warren02
May 07, 2026
"Good idea, but nothing I wanted was actually available"
I’ve tried using swap.com a few times, i want to like it. The site has some cute stuff and the prices can look decent, so at first it seems like a good place to browse.
But almost every time I find something I actually want and add it to my cart, it’s suddenly gone or says it’s not available. A lot of the basic items and sizes I’d normally look for seem to be sold out too, which gets frustrating fast.
Maybe I’ve just had bad timing, but the inventory feels a little misleading to me. It’s a nice concept, I guess, but after wasting time shopping for things I couldn’t actually buy, it’s probably not worth the hassle for me.
But almost every time I find something I actually want and add it to my cart, it’s suddenly gone or says it’s not available. A lot of the basic items and sizes I’d normally look for seem to be sold out too, which gets frustrating fast.
Maybe I’ve just had bad timing, but the inventory feels a little misleading to me. It’s a nice concept, I guess, but after wasting time shopping for things I couldn’t actually buy, it’s probably not worth the hassle for me.
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HEATH
April 03, 2026
"I ordered a shirt and a pair..."
I ordered a shirt and a pair of jeans from swap.com, both were disappointing. The shirt looked fine in the photos, but when it showed up the fabric felt really thin, it already had pilling, and there were loose threads hanging off the sleeve.
I get that it’s secondhand clothing, so I wasn’t expecting perfection, but this felt like no one really looked it over before sending it out. The jeans also had a weird smell, and the zipper kept catching every time I tried them on.
I reached out because I wanted to understand how this passed their quality check, but the answers I got were all over the place, which just made the whole thing more frustrating. Not worth the hassle for me. I’d rather pay a little more somewhere else than deal with clothes showing up in this condition
I get that it’s secondhand clothing, so I wasn’t expecting perfection, but this felt like no one really looked it over before sending it out. The jeans also had a weird smell, and the zipper kept catching every time I tried them on.
I reached out because I wanted to understand how this passed their quality check, but the answers I got were all over the place, which just made the whole thing more frustrating. Not worth the hassle for me. I’d rather pay a little more somewhere else than deal with clothes showing up in this condition
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SilviaBruno_85
April 01, 2026
"Refund was fine, but still disappointing"
I was disappointed that things didn’t work out in the first place, but at least the refund came through without any hassle. It was processed fairly quickly, so no complaints there.
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Beverly_elliott83
March 31, 2026
"They kept me updated well enough..."
They kept me updated well enough overall, which I really appreciated. I feel like good communication is the right way to treat customers, and for the most part they did that. There was just one time where the reply was a bit slow, but otherwise the experience was solid...
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salina_Randall94
March 19, 2026
"Returns felt way more complicated than they should be"
I ordered a few things from Swap.com and ended up needing to return the ones that didn’t fit. the return policy was confusing enough that I kept wondering if I was missing some catch or about to get stuck paying more than expected. Between the fees and shipping, the refund barely felt worth the effort. It just left a bad taste, and I don’t think I’d order again if returns are going to be this much of a hassle.
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hello_normand305
March 18, 2026
"Left Confused About Why My Items Were Rejected"
I was already in a frustrated mood when I found out my items were rejected, and the lack of a clear explanation just made it worse. They didn’t really say what the issue was or what I could do differently, so the whole thing felt a bit shady and annoying
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FISCHER
February 26, 2026
"Wish I hadn’t placed this order"
I ordered four items and somehow only two of them were actually correct. One of the shirts came in the wrong size, and another item wasn’t even the one I picked. I was genuinely excited for this order, so it was disappointing. Customer service also took way too long to respond, which just made the whole thing more frustrating. i regret ordering from Swap.com and don’t think I’ll use them again.
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hello_kelly775
February 24, 2026
"It was mostly right, but a few..."
It was mostly right, but a few details in the description were just not quite accurate.
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robyn1980
February 20, 2026
"Deals seem alright sometimes"
I’ve tried a couple of promo codes here and they seemed to work, at least from what I could tell. The savings weren’t anything huge, but I guess it helped a little. I haven’t used it enough to say for sure how good the deals are overall.
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robinkama4355
February 15, 2026
"Checkout was a bit of a letdown"
I was browsing around and found a couple of items I thought were actually good deals, so I added them to my cart without thinking too much about it. The site itself was easy enough to use and the prices looked fine at first. But once I got to checkout, the shipping cost made the total jump way more than I expected, which kind of ruined the whole thing. At that point the cheap items didn’t really feel like a deal anymore. Not sure I’d order again unless the shipping gets a bit more reasonable.
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joan_Barbour97
February 04, 2026
"Checkout was frustrating"
I tried checking out twice and the page kept freezing on me. It finally went through, but then the shipping total changed right at the end, which was annoying. I reached out to support and felt like they were blaming me or my browser instead of really looking into it. Not the best first experience
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CharlieLenderman_53
February 04, 2026
"I was frustrated with the shipping..."
I was frustrated with the shipping. The website made it seem like it would arrive much sooner, but I ended up waiting almost two weeks. Maybe I missed something, but the timing on the site and the actual delivery didn’t really match up.
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Victoria-kinder
January 25, 2026
"Easy to shop around"
I had a smooth time using Swap.com. It was easy to search. The filters worked well too. Checkout was simple and clear. A few pages were a little slow to load. But I still found what I needed without much hassle
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DavidLeandry_73
January 22, 2026
"Payout was a bit lower than I expected..."
Sending my stuff to Swap.com was easy, so no complaints there... but the payout ended up being lower than I hoped. A few things sold for decent prices, but after the fees, my share didn’t feel like much. It wasn’t a bad experience exactly, just not sure it’s worth it unless you’ve got a lot of stuff you really want to clear out.
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John-cox
January 13, 2026
"Packed better than I expected"
My swap.com order showed up packaged way nicer than I expected. The clothes were folded neatly, and nothing looked smashed, tossed around, or crammed into the box like an afterthought.
I’ll admit, I’m probably to blame for assuming it would arrive messy because I’ve had that happen with other sites before. This was simple, clean, and everything felt like it had been handled with care. Easy 5 stars from me
I’ll admit, I’m probably to blame for assuming it would arrive messy because I’ve had that happen with other sites before. This was simple, clean, and everything felt like it had been handled with care. Easy 5 stars from me
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JamesHarless_29
January 09, 2026
"Prices are okay, I guess"
Umm, the prices aren’t bad overall, but the value feels a little mixed depending on what you’re getting
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john1998
December 24, 2025
"Lots of good finds"
I found so many things in my size, which doesn’t always happen. Happy with the choices and ended up seeing way more stuff I liked than I expected
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Swap.com Q&A
Ridiculous fees of inbound shipping, why would you charge shipping to people that are making your business grow? also i haven't heard anyone that had sold items on swap.com to had their entire box accepted, everyone has the same complain about item rejections when the items are in perfectly great condition(even with tags) so that's very frustrating, really. that's another way for swap.com to make money, rejected item is a win for them wether you donate the items to them or pay them shipping to send your items back to you. here is the thing. if this company keeps operating this way, it wont be in business for long. i will post my complain with "better business bureau" what are they doing is fraud.
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Hi, from what i gather, i can return any items that do not fit and get a 100% refund and don't have to pay to ship the items back as long as i request the return in 30 days. is this correct? thanks
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I sent in three boxes of clothing months ago and still have not gotten any response as to when they might be processed and listed. how can i find out the status
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Hi, from what i gather, i can return any items that do not fit and get a 100% refund and don't have to pay to ship the items back as long as i request the return in 30 days. is this correct? thanks
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I sent in three boxes of clothing months ago and still have not gotten any response as to when they might be processed and listed. how can i find out the status
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